PROBLEM CLAUSE
- What products does glassavo.com primarily sell?
We primarily sell home furnishing products, including rugs, floor mats, cushions, curtains, and blankets, helping users create comfortable and modern home spaces.
- Do you support international shipping?
Currently, we only offer shipping within the United States and do not support international shipping.
- How long does it take for my order to ship?
All orders are typically processed and shipped within 1–3 business days.
- How long does delivery take?
After your order ships, it will generally arrive within 3–7 business days, depending on the delivery address and logistics status.
- How can I track my order?
After your order ships, you will receive an email with a tracking number, which you can use to check the delivery status in real time.
- Can I cancel my order?
If your order has not yet shipped, you can contact customer service to request cancellation. Once an order has shipped, it cannot be cancelled and will need to be processed according to your return policy after receiving the goods.
- What is your return policy? We offer a 30-day return policy. Items must be in brand new, unused condition and original packaging to qualify for a return or refund.
- How long does it take for a refund to arrive?
After your refund application is approved, it will generally be processed within 3 business days. The exact arrival time depends on your bank or payment platform.
- What if I receive a damaged or incorrect item?
Please contact us as soon as possible after receiving the item, providing your order information and photos. We will arrange for a replacement, exchange, or refund.
- How do I contact customer service?
You can contact us through the following methods:
📧 support@glassavo.com
📞 442-430-0672
📍 1183 SAXONY RD, ENCINITAS, CA 92024, United States
- Is there a quality guarantee for our products?
We are committed to providing high-quality products. If you encounter any quality issues, please contact our customer service for assistance.
