REFUND POLICY
Thank you for choosing to shop at glassavo.com. We hope you are satisfied with every purchase. If you are not satisfied with the product you received, you can apply for a return or refund according to the following refund policy.
- Return Period
We offer a 30-day return guarantee. You can submit a return request within 30 days of receiving the product. Requests submitted after 30 days will not be accepted.
- Return Conditions
To qualify for a return, the product must meet the following conditions:
The product is in new, unused condition;
The packaging, labels, and accessories are complete;
There is no man-made damage, stains, or obvious signs of use;
Valid order information or proof of purchase can be provided.
If the product does not meet the above conditions, we reserve the right to refuse the return or provide only a partial refund.
- Non-Returnable Items
The following items are generally not eligible for return or refund:
Used, washed, or man-made damaged items;
Items damaged due to customer reasons or missing accessories;
Items marked as final sale or non-returnable;
- Refund Application Process
To apply for a return, please contact our customer service team first to obtain return authorization and instructions. Packages returned without authorization may not be accepted.
Please contact us via the following email address:
Email: support@glassavo.com
Please provide your order number, reason for return, and relevant photos (if the item has quality issues) in the email so we can process your application as quickly as possible.
- Refund Processing
After receiving and inspecting the returned item, we will notify you of the refund review result via email.
If the refund is approved, it will be refunded to the original payment method and will usually be processed within 3 business days. The exact arrival time may vary depending on the processing speed of the bank or payment institution.
- Damaged or Incorrect Goods
If you receive goods that are damaged in transit, have quality issues, or do not match your order, please contact us as soon as possible after receiving the goods and provide relevant photos. Upon confirmation, we will arrange for a replacement, exchange, or full refund based on the actual situation.
- Order Cancellation
We will process and ship your order as soon as possible after submission.
If your order has not yet been shipped, you can contact customer service to request cancellation.
Shipped orders cannot be cancelled directly; please apply for a return according to this refund policy after receiving the goods.
- Contact Us
If you have any questions about the refund policy, please contact us:
Email: support@glassavo.com
Phone: 442-430-0672
